Terms and Conditions

This is in addition to and does not affect your statutory rights.


Whilst placing an order you will register your details with us. These details are kept to a minimum but will include your name and contact details. We require these details to operate an online ordering system and provide our customers with a good level of service. You can register with us if you live in the UK and are eighteen years of age or over.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


Although the contents of our products are accurately described, the appearance of these products and packaging may vary from that displayed on the website when you receive them. Additionally, some images may be displayed on the website for demonstrative purposes where images of products are not available to us. We make every effort to unsure that the information on this website is up to date but we cannot guarantee its accuracy at all times.

Due to the complex nature of some of our products and their application we recommend that you contact us and discuss your requirements before submitting an order.


Availability of products wherever stated are approximate and offered in good faith. These are incumbent on the availability of materials from third party suppliers and services made available by third party carriers. These remain outside of our control and may be subject to delays or in rare cases discontinuation. We accept no responsibility or liability for any consequential damage, loss or expense incurred due to such delays or discontinuation due to third parties for any reason.


Delivery charges displayed on this website relate to mainland UK delivery only. International deliveries and deliveries to non-mainland UK areas such as Scottish Islands, Northern Ireland, Isle of Man, Jersey, Channel Islands and Eire are quoted individually at a higher rate. Please call or make an enquiry for a quote before placing your order if you want to deliver to these areas.


We agree to sell the goods on this site as specified at the stated fixed price. Prices are stated in British Pounds Sterling (£) including VAT at the current standard rate. The customer agrees to purchase and pay for the goods at the stated price including any additional goods and delivery charges arranged at the point of sale. The goods remain the property of Stone Tech (Cleveland) Ltd. until paid for in full.


Orders are subject to our acceptance and the authorisation of your credit or debit card details. We will not consider ourselves bound by a contract with you unless we have issued you confirmation by email that the goods have been dispatched. This is not the email sent when you initially submit your order. We reserve the right to decline or cancel any order at any time for any reason at our sole discretion. Where orders are declined or cancelled under these circumstances, the customer will be refunded the full amount but not exceeding the amount already paid for that order. By submitting an order you are consenting to be bound by these terms and conditions.


Orders or order items may be cancelled any time before the goods have been dispatched. To cancel your order or order items, please contact us immediately. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.


It is the customer's sole responsibility to satisfy himself that any goods or services recieved from us are appropriate and meet the specification for the intended purpose before purchase. We accept no responsibility or liability for any consequential damage, loss or cost that arise from the supply, use or resale of goods.

It is the customer's sole responsibility to satisfy himself that any direct or indirect information or advice received from us is appropriate before taking any action upon it. It is also the customer's responsibility to ensure that any party acting upon this information or advice is fit, capable and qualified to do so. We accept no responsibility or liability for any consequential damage, loss or cost that arise from actions taken based on our information or advice where we are not present to oversee and supervise those actions.

It is the customer's sole responsibility to ensure that materials are received, on-site in good condition before scheduling tradesmen. We accept no responsibility or liability for any consequential cost due to delays receiving goods.


Whilst we agree to use our reasonable endeavours to ensure that this website and/or service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the website and/or the service and shall be released from our obligations under these terms and conditions in the event of any cause beyond our reasonable control which renders the provision of the website and/or the service impossible or impractical.

We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.