Privacy

Who we are

This website is operated by Stone Tech (Cleveland) Ltd., we are a family business based in Middlesbrough, United Kingdom.

Heritage building materials are our speciality, the quality and integrity of the products we provide mean everything to us.

By the same token, we hold an ethical code of practice. We are just as passionate about the way we do business and are committed to maintaining your trust and confidence.

Your privacy

In general, you can browse our website freely without providing any personal information at all.

However, we need to collect information from you to provide some of the services we offer. Therefore, we offer complete transparency about the information we collect and why we collect it.

We are not in the business of selling or trading information, we stick to what we know; the building materials. Neither do we use your information for aggressive marketing campaigns, it's not our cup of tea.

Information we collect

Analytics

We collect data about general website browsing behaviour. This is better known as “analytics” and it helps us understand how the website is used so we can improve it.

Analytics helps us learn things such as the number of visitors to parts of the site and the time spent on various web pages.

The analytics data is aggregated and anonymised at the point of collection, it cannot be used to identify people. It is used solely to improve the quality of the website.

Personal information

We offer several services which require the collection of personal information. The information we collect is kept to the bare minimum and includes:

  • Name
  • Contact details
  • Password
  • Billing and delivery details (including mobile numbers and emails)
  • Credit/debit card details
  • Order history
  • Correspondence and communications
  • Marketing preferences
  • Website preferences and customisation
  • Maintenance logs

We collect this information directly ourselves; just the essentials required to deliver the services we offer. We do not purchase personal information or mailing lists from third parties.

Information we share

Like most companies, we delegate some aspects of our business to other organisations who may access and/or process your information including:

  • Google (Analytics)
  • WorldPay (Secure Payment)
  • FedEx, APC, DPD, TPN, Palletways, etc. (Delivery)
  • SendGrid (Mail Delivery)
  • Microsoft (Infrastructure as a Service)
  • British Standards Institute (Quality Management)

We work with reputable industry leaders that we both know and trust.

Any information we share with these organisations is used only for the purpose it was originally intended; it works how you'd expect.

How we protect your information

We are committed to safeguarding your personal data and use a variety of best practices and technologies such as:

  • Internal information security policies
  • Data protection procedures and training
  • Access controls
  • Encryption
  • Physical security and surveillance

We continue to review our organisational and technical security measures on a regular basis and make improvements as technology becomes available or new threats emerge.

Cookies

A cookie is a file that a website stores on your computer's hard drive. Sadly, it is not edible but is nevertheless useful and is used by most websites these days.

We use cookies to collect analytics and to remember your preferences and settings on the website. We also use them to recall personal information and save you some typing (wherever you have asked us to).

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Links to other websites

Our website contains links to other websites that are relevant and might be useful to you. This privacy statement does not apply to those sites and we cannot be responsible for the protection and privacy of any information you provide to them. If you have any questions about how a site uses your information, you'll need to check that site's privacy statement.

Access to your information

You are entitled to access the personal information we hold, please email your request to support@conserv.co.uk.

Updating your information

Please contact us if your information changes over time, we'll be happy to update it. If you've registered on the website you can change your own details in the self-service area of the site.

Unsubscribing

You can unsubscribe to mailings at any time by clicking the unsubscribe link at the bottom of the email or by request to support@conserv.co.uk.

You can review and withdraw consent in the self-service area of the site or again, by request to support@conserv.co.uk.

Changes

We'll continue to review and update this privacy statement without notice. The latest version will always be posted on our website, please come by and check it out.